Email Configuration Change (due to transfer)

Email configuration change

This article is for customers whose email configuration has changed due to transfer of email services.

If you wish to setup your email fresh or "from scratch" then you should follow the standard email autoconfiguration guide found here

Note: Please ensure you backup your email configuration and content before making any changes to your current configuration. Please consult your email clients' documentation to find the method that best suits you.

Windows Server
If you are using a Windows Server (e.g. Small Business Server 2003) to import your mail using the "POP3 connector" feature, please provide your technical support with the "General Settings" shown below. Please contact us if you require assistance.

Generic settings
If you are confident in changing your email settings and simply need to know the new configuration parameters, the Generic configuration settings can be found here

Customers who have their email setup as an IMAP account (server-side folders) will be pleased to know that they can use the
standard email autoconfiguration instructions to update their settings.

Note that you may need to remove any existing configurations for this email address that you have. Failure to do so can lead to confusing password prompts every few minutes. Please ensure you have backed up your email configuration and content before proceeding.

Please note that if you intend to use the more modern "IMAP" protocol, you must ensure your email software is up-to-date with the latest bugfixes. Older unpatched installations of, e.g. Outlook, will experience difficulties in negotiating stable IMAP sessions and/or SSL/TLS connections.

Customers using the older POP protocol as their method of mail retrieval should consider upgrading to IMAP by using the
standard email autoconfiguration instructions (take a backup and remove your existing POP configuration first).

Please note that if you intend to use the older "POP" protocol to access your email, the behaviour of many client software suites is to delete messages after a period of time. If you wish to use more than one device with this email address (e.g. a mobile phone), then we strongly suggest you use IMAP for all your email clients.

If you wish to continue to use POP, you can edit your settings in-place - please choose your email client below to read step-by-step instructions in Adobe PDF format:
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